Frequently Asked Questions
What materials are your vases made from?
Our vases are made from high-quality ceramic
Do you offer international shipping?
At the moment, we offer shipping only to the United Kingdom and the United States of America.
How long does shipping take to the UK and USA?
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 21:00 (GMT) Greenwich Mean Time, London
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 7-9 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
For more information please visit our Shipping Policy page
What are the shipping costs?
There is no shipping cost. We offer free shipping
Can I track my order?
Yes, you can track your order on our website. To track your order, go to the "Track Your Order" page and insert your tracking number or order number
Do you offer custom or personalized vases?
Sorry, at the moment we do not offer personalization
How should I care for my vase?
Use a soft damp cloth to clean your vase. Avoid using any harsh chemicals.
Do you offer gift wrapping or special packaging?
Sorry, at the moment we do not offer gift wrapping or special packaging
Customer Service
If you encounter any issues or have questions about your payment, please do not hesitate to contact our customer service. We are here to assist you every step of the way. You can reach out to us through any of the options below:
Customer Service Email: contact@xoxotica.com
Contact Form: https://xoxotica.com/pages/contact-us-1
Customer Service Phone: +447960314850
Company Address: 96A Tolworth, Broadway, Surbiton, Surrey, KT6 7JD, United Kingdom